A fresh approach to hearing what your customers are really saying
Get a unified view of the voice of your customers (VoC) 10x faster
Cruxx unifies all your customer feedback across platforms and channels and automatically analyzes feedback at scale to deliver granular, actionable insights - at speeds not humanly possible. Find out what your customer's really want across all your business teams and functions. Track sentiments, insight trends and competition intel - all in one dashboard.
Analyze competition with a fresh new approach
Elevate your competitive edge by directly benchmarking your customer insights against your competition on key metrics such as sentiment, strengths, weaknesses, ratings, and more. Dive deep into comparative analytics to uncover actionable intelligence that propels your business forward.
Evolve into a truly customer-obsessed organization with Cruxx
Get answers to the "why" with Impact Intelligence
Discover what’s driving your scores to change (Sentiment, NPS, CX, Insights). Cruxx gives you detailed yet easy to digest explanations and in-depth analyses of every score and insight, linking everything back to the original raw feedback so you can get answers about your customers without sifting through complex dashboards.
Tap into the full potential of your customer feedback
Custom AI Model
Create custom AI models and taxonomies tailored to your business needs
Team View
Views for business function teams
Sentiment Score
Each phrase in your customer feedback is analyzed to detect underlying sentiment
Trends & KPIs
All feedback, categories and insights get a score to track trends and set progress KPIs
Langages
Analyze feedback in over 130 languages, even Hinglish
Keyword Tracker
Track keywords and search for phrases in raw feedback
Early Signal Alerts
Catch bugs and other issues before they blow up
Leadership Summary
High level summary and highlights of all your feedback for management
Auto-Categorization
Feedback automatically categorized into themes, business units and functions